When You’re in a Bind, Call Vines!

The pros from Vines were courteous and helpful when they inspected my condo’s plumbing and AC unit. They explained their findings clearly, providing me a straightforward, needs-based assessment.

I must say more: our water heater was leaking and I called Vines. They were out that day, assessed the situation, replaced the water heater, and kept me informed during the entire process. Jody was great. Thanks Vines.

Prompt response and service.
Detailed all options clearly.
Did exactly what he said he would do.

Josh was very professional & personable. He was able to remove the heaters in the containment areas. We look forward to to completing the remediation hopefully this week.

We had an excellent experience working with Jonathon Martin from Vines. From the beginning, Jonathon was professional, knowledgeable, and easy to talk to. He took the time to evaluate our situation and carefully explain all of our options.

What stood out most was that he presented several solutions at different price points and explained the benefits of each without ever pushing us toward any particular choice. There was absolutely no high-pressure sales tactic—just honest information and helpful guidance that allowed us to make the decision that was best for our home and budget.

Jonathon’s patience, professionalism, and straightforward approach made what could have been a stressful process much easier. We truly appreciated his willingness to answer our questions and help us understand our options. We would highly recommend Jonathon Martin and Vines to anyone needing HVAC service or a new system.

Great Job! He found the issue very quick.
Very kind and respectful!
Thank you Sean 😊

Ben is amazing and my super hero today!! Can't thank you enough.

Sean took care of my request and checked on other things just to make sure everything was working properly! I will request him if I need anything else!

The two technicians who came out were professional, courteous, and resolved my issue quickly. My only concern was with the communication surrounding the “free quote.” When I initially called, I was told the quote would be free; however, I later learned that a diagnostic fee is required before they can provide an estimate. This was not clearly explained upfront.

The overall cost ended up being reasonable, but the unexpected diagnostic charge caught me off guard. Once technicians have already traveled to your home, it can feel a bit awkward to decline service. To be clear, this was not the fault of the technicians—they were excellent. The issue was simply a misunderstanding in the information provided before the appointment.

Overall, I had a positive experience with the company, and they successfully fixed the problem. I would just recommend confirming any diagnostic or service-call fees ahead of time so there are no surprises. If you’re not comfortable paying approximately $200 for diagnosis before repair costs are discussed, it’s worth getting clarification before scheduling the visit.

Sean was very friendly and personable and immediately diagnosed and repaired the issue. I will definately use Vines again for any HVAC needs I may have.

Sean took care of my request and checked on other things just to make sure everything was working properly! I will request him if I need anything else!

Shawn stopped for a follow-up to check the moisture in the remediation area. Just as on yesterday, he was very professional & personable. His overall demeanor is an excellent example of the type of employee any company would like to represent them. My wife and I feel confident in his knowledge and work.

Quick response, great communication!

We called for emergency service because our air went out during a heat wave. The technician was able to get here 2 hours before the estimated time. He was courteous and professional and presented 4 options for repair of our unit. This is not the first time we’ve called Vines for help and if needed we would use them again.

Ben arrived promptly evaluated the problem and offered optional resolutions. He was knowledgeable and performed the repair excellently.Thanks Vines!

Ben is amazing and my super hero today!! Can't thank you enough.

Samuel Moody did an awesome thorough job replacing all of the parts inside my toilet tank including the rusted bolts!

James was here today to do our HVAC tune up. He did an excellent job. He let me know that everything was working fine and answered my questions. He was courteous and professional.Thanks.

Mark was very knowledgeable & professional in his dealings with us. He explained everything and resolved our questions & concerns. Mark is the type of person that makes your company work well. Very personable.